At Goldrush Richards Bay, we are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with South African privacy laws.

Information We Collect and Why

To provide you with the best gaming experience and comply with applicable regulations, we may collect the following types of information:

1. Personal Information

Registration Details: When you register for an account, we may collect your name, email address, mailing address, phone number, and identification details to verify your identity and create your account.
Financial Information: For real-money transactions, we require payment details such as your credit card number, expiration date, and banking information. This information is used solely for processing deposits and withdrawals.
Promotions and Competitions: If you participate in a promotion or competition, we may collect your contact information to notify winners and deliver prizes.

2. Site Usage and Traffic Data

We monitor website traffic patterns and user interactions to improve our website’s functionality and design. Data such as your IP address, browser type, and session activity is collected for diagnostic purposes and to enhance user experience.

3. Customer Feedback

When participating in surveys or providing feedback, we may collect your name, email address, and opinions. This information helps us tailor our services to better suit your needs.

Use of Your Information

Your personal data is used for the following purposes:

Account Management: To create and manage your account and facilitate your transactions.
Communication: To notify you of promotions, updates, or service changes. You may unsubscribe from marketing communications at any time.
Compliance: To meet legal and regulatory requirements, such as identity verification and fraud prevention.
Improvement of Services: To analyse usage data and optimise website functionality.

Advertising Practices

Our advertising system may use your IP address to provide more relevant and localised content, such as language-specific banners. No personal information is shared with advertisers.

Confidentiality of Your Winnings

Your winnings and financial transactions are kept strictly confidential and stored in secure environments. We will only disclose this information if required by law, a regulation, or a competent regulatory authority.

Goldrush Richards Bay does not sell, trade, or rent your personal information to third parties. We may share aggregate, non-identifiable statistics about our users (e.g., site traffic or demographic trends) with reputable third parties to improve our services.

If required to disclose your personal data by law, we will do so in compliance with applicable regulations.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, or misuse. While no online system is completely secure, we are committed to ensuring your data is handled with the utmost care and in line with South African data protection laws.

Opting Out of Communications

We respect your preferences. If you no longer wish to receive promotional emails or updates, you can opt out by contacting us or using the unsubscribe link included in our communications.

Self-Exclusion and Responsible Gambling

Goldrush Richards Bay supports responsible gambling. If you wish to take a break, you can opt into our self-exclusion programme, which restricts access to your account for a specified period. For assistance with gambling-related concerns, contact the South African Responsible Gambling Foundation (SARGF) at 0800 006 008 or WhatsApp HELP to 076 675 0710.

Your Rights

Under South African law, you have the right to:

Access and review your personal information.
Request corrections to inaccurate or incomplete data.
Delete or restrict the processing of your personal information.
Withdraw consent for data processing where applicable.

To exercise these rights, please contact us using the details below.

Links to Third-Party Websites

Our website may contain links to external sites. Please note that Goldrush Richards Bay is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before engaging with them.

Changes to This Privacy Policy

Goldrush Richards Bay may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:

Website: https://goldrushrichardsbay.co.za/
Support Email: [email protected]

Goldrush Richards Bay is committed to protecting your privacy while ensuring you enjoy a secure and exceptional gaming experience.